Contact Us
Questions about an order, a product or a return — email keystonepawsco@gmail.com and a real person answers within one business day.
Email: keystonepawsco@gmail.com — the fastest way to reach us.
Response time: one business day or less. A real person reads every note — no ticket robots.
Order questions: reply directly to your order or receipt email so we can see the order number.
Where we are: Keystone Paws · Altoona, Pennsylvania. We're an online store — we don't have a walk-in counter (yet).